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BOSE headsets spy on their customers-one more sign of zero privacy
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GLOBALIST
2017-04-20 11:00:35 UTC
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By Jonathan Stempel

Bose Corp spies on its wireless headphone customers by using an app that tracks the music, podcasts and other audio they listen to, and violates their privacy rights by selling the information without permission, a lawsuit charged.

The complaint filed on Tuesday by Kyle Zak in federal court in Chicago seeks an injunction to stop Bose's "wholesale disregard" for the privacy of customers who download its free Bose Connect app from Apple Inc or Google Play stores to their smartphones.

"People should be uncomfortable with it," Christopher Dore, a lawyer representing Zak, said in an interview. "People put headphones on their head because they think it's private, but they can be giving out information they don't want to share."

Bose did not respond on Wednesday to requests for comment on the proposed class action case. The Framingham, Massachusetts-based company has said annual sales top $3.5 billion.

Zak's lawsuit was the latest to accuse companies of trying to boost profit by quietly amassing customer information, and then selling it or using it to solicit more business.

After paying $350 for his QuietComfort 35 headphones, Zak said he took Bose's suggestion to "get the most out of your headphones" by downloading its app, and providing his name, email address and headphone serial number in the process.

But the Illinois resident said he was surprised to learn that Bose sent "all available media information" from his smartphone to third parties such as Segment.io, whose website promises to collect customer data and "send it anywhere."

Audio choices offer "an incredible amount of insight" into customers' personalities, behavior, politics and religious views, citing as an example that a person who listens to Muslim prayers might "very likely" be a Muslim, the complaint said.

"Defendants' conduct demonstrates a wholesale disregard for consumer privacy rights," the complaint said.

Zak is seeking millions of dollars of damages for buyers of headphones and speakers, including QuietComfort 35, QuietControl 30, SoundLink Around-Ear Wireless Headphones II, SoundLink Color II, SoundSport Wireless and SoundSport Pulse Wireless.

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He also wants a halt to the data collection, which he said violates the federal Wiretap Act and Illinois laws against eavesdropping and consumer fraud.

Dore, a partner at Edelson PC, said customers do not see the Bose app's user service and privacy agreements when signing up, and the privacy agreement says nothing about data collection.

Edelson specializes in suing technology companies over alleged privacy violations.

The case is Zak v Bose Corp, U.S. District Court, Northern District of Illinois, No. 17-02928.

(Reporting by Jonathan Stempel in New York; Editing by David Gregorio)

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Lawrence Akutagawa
2017-04-20 15:08:11 UTC
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"GLOBALIST" wrote in message news:84e44a3f-17f4-4efd-a3ec-***@googlegroups.com...

By Jonathan Stempel

Bose Corp spies on its wireless headphone customers by using an app that
tracks the music, podcasts and other audio they listen to, and violates
their privacy rights by selling the information without permission, a
lawsuit charged.

/snip - follow the plagiarized words of the no good, dishonest plagiarizing
Village Idiot/

***** This line separates my response from the foregoing ******

tsk, tsk, tsk

For the first time today - and of course for the **25th** day within the
last 27 days - does the no good, dishonest plagiarizing Village Idiot run
amok on his no good, dishonest plagiarizing spree!

Yet once again does the incorrigible, no good, dishonest plagiarizing
Village Idiot show us that he the incorrigible, no good, dishonest
plagiarizing Village Idiot has no morals, no principles, no ethics, no
honor, no integrity, no honesty, no mores, and certainly no sense at all of
right and wrong!
http://www.reuters.com/article/us-bose-lawsuit-idUSKBN17L2BT

Yet once again has the incorrigible, no good, dishonest plagiarizing Village
Idiot struck!

Yet once again does the incorrigible, no good, dishonest plagiarizing
Village Idiot (of course with "mutual agreement") do his Intellectual Coward
ploy to run away from the issue of his plagiarism, of course with his tail
well centered between his legs, back into that deep dark deplorable hole of
his under his rock!

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